Ordering and shipping
Please contact our customer service via the Contact form or via e-mail at info@basteldepot.ch, they will take care of your request.
We send all orders by A Mail with the Swiss Post.
The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.
We ship all orders with A-Post from the Swiss Post. Shipping by A-Post is free of charge for orders with a total value of CHF 50 or more
We currently deliver to Switzerland and Lichtenstein. If you live outside of these two countries, please contact customer service via the Contact form or at info@basteldepot.ch to clarify the possibilities.
No, unfortunately direct collection of the products is currently not possible.
Orders at basteldepot.ch are always shipped from Switzerland. There are therefore no customs duties or similar charges for you.