Faq Sections

Payment and settlement
Are there any additional costs for my order?

The price incl. VAT shown with the item is the actual price to be paid. In addition, shipping costs (CHF 4.90) may apply to the order, depending on the total amount. These are waived from an order value of CHF 50. The actual shipping costs will be displayed before the order is completed. Other additional costs such as credit card fees and the like do not apply in our shop.

I paid for my order at the post office counter, when will I receive my goods?

For payments at the post office counter, it can take up to 3 working days until we receive the money from the post office. Immediately after we receive the money, we will send the goods to you. Therefore, you can expect a waiting time of up to 4 working days from the time of payment until you can actually hold your goods in your hands.

Which VAT is shown on the order/invoice?

We show the statutory value added tax of 7.7% on all orders/invoices.

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Purchase on account - Powerpay
What is Powerpay?

The company Powerpay is based in St. Gallen and takes care of the credit check and accounts receivable management for us for all orders that are processed by invoice. This means that if you buy from us on account, we assign the claim to our partner. He then collects the money directly from you in our name. He also takes care of the collection if a customer is in arrears with a payment.

To whom do I pay my bill?

Please do not transfer the money to our account under any circumstances (except for prepayment). You will receive an invoice including a payment slip from our partner, Powerpay, a few minutes after completing your order. Powerpay collects the money on our behalf. You pay the money directly into the account of our partner.

Is it possible to have a different delivery address when buying on account?

No, unfortunately this is not possible. The delivery and billing address must be identical in order to complete the purchase on account. If you absolutely need a different delivery address, please contact our customer service to clarify the possibilities.

Ordering and shipping
I have not received my order after a few days, despite having sent it by e-mail. What should I do?

Please contact our customer service via the Contact form or via e-mail at info@basteldepot.ch, they will take care of your request.

With which service provider will my order be shipped?

We send all orders by A Mail with the Swiss Post.

How long does it take to receive my order?

The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.

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Cancellation and return
Who do I contact if I have a question or complaint?

If you have a question or complaint about an item in your order, we will be happy to deal with it. The best way to contact us is via the Contact formchat or by email at info@basteldepot.ch.

Powerpay, our partner for purchase on account, is exclusively responsible for credit assessment, invoicing and claims management.

Can I return my order?

Mistakes can happen - whether with us or with you. You ordered the wrong product, the item has a defect or you are simply not satisfied? You can return the product to us within 30 days of delivery. Please use this form to do so.

Please understand that we can only accept products in perfect condition (unless defective).

How long can I return my order?

At basteldepot.ch you benefit from a 30-day right of return from the delivery of the order.

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Product information
Does basteldepot.ch offer telephone support?

No, unfortunately we do not have telephone support. We are happy to answer questions via email, chat or the contact form.