General terms and conditions
These General Terms and Conditions of Business (hereinafter referred to as "GTC") shall apply to all legal transactions under all titles sold via the online shop craft depot.ch (hereinafter referred to as "Online Shop"). The online shop is operated by Online Market Rieder GmbH (hereinafter "Online Market Rieder").
Online Market Rieder expressly and without limitation reserves the right to amend and/or supplement these GTC at any time and without stating reasons. The version of these GTC valid at the time of the order is decisive in each case, which cannot be changed unilaterally for the specific order. Conflicting conditions or conditions of the customer that deviate from these GTC will only be recognised if Online Market Rieder has agreed to them in writing.
All orders in the online shop require the customer to be at least 18 years old. By placing an order, the customer expressly confirms compliance with these provisions.
Orders can be rejected by Online Market Rieder at any time and without giving reasons.
The products and services offered in the online shop are intended exclusively for customers domiciled in Switzerland or Liechtenstein. Deliveries are made exclusively to addresses in Switzerland or Liechtenstein. By registering and accepting the GTC, the customer confirms that he or she is at least 18 years old and of legal age.
The information about products in the online shop is compiled at the discretion of Online Market Rieder and is non-binding.
All information, images and media data relating to the products and services offered are provided for illustrative purposes only and are not binding.
All prices are final prices and include value added tax (VAT). Both are shown net in Swiss francs.
4. Conclusion of contract
The products and prices in the online shop are considered a non-binding offer. Furthermore, this non-binding offer is always subject to the condition that the contract is dissolved if delivery is not possible or the price is incorrect.
Only with the order confirmation via email or with the delivery of the ordered goods by Online Market Rieder a purchase contract is legally concluded.
Orders oblige the customer to accept the products and services.
Subsequent changes or cancellations of orders by the clientele prior to dispatch of the product are fundamentally excluded. Exceptions to this are at the sole discretion of Online Market Rieder.
5. Means of payment
Accepted methods of payment are cash in advance, electronic means of payment and purchase on account:
When purchasing on prepayment, the delivery will only take place after receipt of the payment.
5.2 Electronic means of payment
Payments via credit cards (Visa, Mastercard) as well as payments via Paypal, e-finance (PostFinance) and PostFinance Card are accepted. Payments by credit card will be debited before the goods are dispatched.
If the customer does not meet his payment obligations in whole or in part, Online Market Rieder can immediately stop further deliveries of products to the customer.
Online Market Rieder may charge a processing fee of CHF 10.00 for each reminder.
In the event of three unsuccessful reminders, the invoice amounts can be assigned to a company entrusted with the collection.
The company entrusted with the collection shall claim the outstanding amounts in its own name and for its own account and may charge additional processing fees and interest on arrears.
Online Market Rieder can withdraw from the contract without giving reasons in case of a delay in payment of more than 5 days.
5.3 Purchase on account with instalment facility (POWERPAY)
MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider. With the single invoice, you can simply pay your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order summary in the following month.
Upon conclusion of the purchase contract, POWERPAY assumes the invoice claim that has arisen and handles the corresponding payment modalities. With purchase on account you accept in addition to our GTC, the POWERPAY.
6. Retention of title
Ordered products remain the property of Online Market Rieder until full payment has been received.
Online Market Rieder is entitled to make a corresponding entry in the retention of title register. Before transfer of ownership, a pledge, transfer by way of security, processing or transformation of the ordered products is not permitted without the express consent of Online Market Rieder.
7. Shipping and delivery
Deliveries are only made to addresses in Switzerland or Liechtenstein and are always free of charge and uninsured (A-Post).
The customer may have the ordered products delivered by registered mail. In this case, the customer bears the delivery costs.
The shipping risk (risk of loss) is borne by the clientele.
The delivery periods stated in the online shop are only indicative and are therefore not binding. Claims arising from delay in delivery or (partial) failure of delivery are excluded.
The order may be placed in several partial deliveries and is at the discretion of Online Market Rieder.
If the customer does not accept the ordered products, Online Market Rieder can dissolve (cancel) the contract and charge the customer for the delivery costs incurred and any loss in value of the products.
8. Defects and complaint
The customer must immediately check the delivered product for correctness, completeness and delivery damage.
Defects must be reported to Online Market Rieder in writing within 5 calendar days of delivery of the product.
If the customer fails to comply with its duty to inspect and give notice of defects in accordance with this clause, the product shall be deemed to have been approved.
9. Voluntary right of return
Online Market Rieder grants its customers a voluntary right of return for a period of 30 days from delivery of the product.
The exercise of the right of return requires that the product in question is returned to Online Market Rieder in its original condition, unassembled, in its original packaging, undamaged, clean, complete, including any accessories and proof of purchase. The right of return is excluded in any case if a possible guarantee seal is removed.
All consumables and tools are excluded from the right of return.
The return of the product is at the expense and risk of the customer. If the product is returned due to a defect, Online Market Rieder GmbH reserves the right to test the product for functionality. If the product was wrongly returned due to a defect and a refund is requested by the customer, Online Market Rieder GmbH may retain 50% of the purchase price for the expenses.
The customer shall bear the postage costs for returns. If the purchase amount for a product is refunded, any shipping costs paid are excluded from the refund.
10. Warranty and liability
Online Market Rieder warrants to the customer that the delivered product is free from defects for a period of 2 years from delivery of the product, subject to the following limitations.
The warranty of Online Market Rieder presupposes that the customer has notified Online Market Rieder of the defect in accordance with Clause 8 GTC.
In the event of non-compliance with any operating or maintenance instructions as well as any installation or modification of the product by the customer, any warranty shall lapse. This also applies if the defect is due to improper use, storage and handling of the product. A warranty for normal wear and tear of the product as well as for consumables and accessories such as batteries, displays, small parts, etc. is excluded in any case.
If the customer carries out repair work himself or has such work carried out by third parties, he loses his warranty claims against Online Market Rieder.
Online Market Rieder is free to fulfil a possible warranty claim of the clientele by rectification, reduction or cancellation. In the case of rectification, Online Market Rieder is entitled to commission third parties with the repair.
Any warranty claims against Online Market Rieder are exclusively due to the buyer and are not assignable.
Online Market Rieder is liable exclusively for intentional and grossly negligent conduct of its own. Liability for slight negligence, indirect and consequential damage (in particular loss of profit), damage caused by delay as well as for any acts and omissions of auxiliary persons is excluded to the extent permitted by law.
11. Data protection
The mandatory statutory data protection provisions are complied with.
Within the framework of the conclusion of the contract, data of the clientele may be processed within the meaning of the Federal Act on Data Protection.
The data necessary for the provision of services and fulfilment of the contract may also be passed on and sold to service partners (e.g. logistics companies, service partners, collection companies) at the discretion of Online Market Rieder.
Customers have the right to assert their data protection rights at any time and to obtain information about the stored personal data, to correct or supplement the personal data, to object to the processing of the personal data or to request the deletion of the personal data. For this purpose, Online Market Rieder can be contacted by email (email@example.com).
By agreeing to these GTC, the client declares his consent to this data processing.
12. Severability clause
Should individual provisions of these GTC be invalid or unenforceable or become invalid or unenforceable after the order has been placed by the customer, the validity of the rest of the GTC shall remain unaffected.
The invalid or unenforceable provision shall be replaced by the valid and enforceable provision whose effects come closest to the economic objective of Online Market Rieder.
The above provisions shall apply accordingly in the event that the GTC prove to be incomplete.
13. Jurisdiction and applicable law
All legal relationships between Online Market Rieder and the clientele are subject to Swiss law. The Vienna Sales Convention is not applicable.
To the extent permitted by law, Winterthur (ZH) shall be the exclusive place of jurisdiction.
These General Terms and Conditions shall apply from 01 September 2019.