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Would you like to send something back to us? Please fill in the form below so that we can process your return efficiently. Thank you in advance.
(1) Product does not work
(2) Wrong product ordered / I don't like it
(3) Wrong product delivered
(4) Product was damaged during transport
In the case of a defective product, we need a photo or video of the defect
A photo or video of the defect (if there is a QR code on the item, please also take a photo of this).
Please upload a photo of the product received.
Please upload a photo of the damaged product.
(1) Please send new/correct product
(2) Exchange for another item
(3) Cancel open invoice (from partner MF Group / Powerpay)
(4) Money back
Note: Please note that for returns that are returned to us through our own fault and the money is also refunded, we deduct a small expense contribution of 5.- from the refund. You can find out why we do this here.